Frequently Asked Questions
Answers to the questions we hear most about sizing, delivery, rental terms, and support. Do not see what you need? Just reach out.
Sizing and Selection
What size chiller do I need for my project
Chiller sizing depends on several factors including square footage, heat load, ambient temperature, and application type. If you are unsure, just reach out and we will help you determine the right capacity for your needs. Our rental fleet includes a wide range of tonnage capacities, voltages, and equipment types, so you get exactly what you need, when you need it, without compromise.
How do I calculate the heat load for my facility
Heat load estimates factor in equipment output, occupancy, square footage, and ambient conditions on site. Share the basic details of your space and process, and our team can help point you toward an appropriately sized unit.
Rental Terms
Can I rent equipment for a weekend or short term project
Yes, we offer flexible rental terms, including short term rentals for weekend events or emergency cooling situations. Let us know your timeframe when you request a quote.
Do you offer purchase options after a rental period
In some cases a rental can be converted toward a purchase. Mention your interest when requesting a quote and our team will walk you through the options available for your situation.
Delivery and Logistics
How quickly can you deliver equipment
Delivery timelines vary based on your location and equipment availability. In many cases, we can arrange same day or next day delivery. Let us know your timeline and we will do everything we can to meet it.
Where do you deliver
We serve clients across a wide region and can coordinate long distance deliveries when needed. If you are unsure whether you are within our service area, just ask.
Do you handle rigging and placement on site
Depending on the site and unit, we can coordinate rigging and placement or connect you with a trusted partner. Let us know your site conditions and access constraints when requesting a quote.
Support and Accessories
Do you offer technical support or installation assistance
Yes. Our team can walk you through setup and operation, and in some cases we can coordinate on site support or partner services. Just let us know what level of assistance you need.
Do you provide power cables, hoses, or other accessories
Depending on the unit and your setup, we can often provide or recommend compatible accessories. Include any special requirements in your request and we will advise you accordingly.
What happens if a rental unit needs service during my rental
Reach out right away and our team will work with you to resolve the issue as quickly as possible, including a swap unit where needed to keep your project running.